Home → DataMate v6 → Common Support Queries → Microsoft Exchange - Troubleshooting Mail Level Backups
3.3. Microsoft Exchange - Troubleshooting Mail Level Backups
- Re-create the Messaging Application Programming Interface (MAPI) profile
In some instances, you can resolve the issue by re-creating the MAPI profile. Try deleting, then re-creating the profile.
Perform the following procedure:
- Open the Microsoft Exchange Server MAPI Editor.
- Select [Profile], and then [Show Profiles]:
- Right click on the [Online Backup Manager] profile.
- Select [Delete Profile]:
- Re-create the profile afterward by clicking [Actions], [Launch Profile Wizard]:
- Click OK in the [Launch Profile Wizard]:
- Select [Microsoft Exchange Server] under [User the following information services]:
- Enter the following [Profile Name]:
- For OBM version 6.9.2.0 or above - [Online Backup Manager %os_username%]
- For OBM version pre-6.9.2.0 - [Online Backup Manager]
- Enter the Exchange server name and service account mailbox name:
- Click [Next] and [Finish].
- Open the Microsoft Exchange Server MAPI Editor.
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